If your Goally tablet isn't charging, a few things may be to blame. First, rule out a defective charger. Try using a different universal USB-C cable and charging block than the one your Goally came with. Try a different outlet, too!
Try charging your device for a few hours. If nothing shows up onscreen (no battery icon, no blue/purple tinge like your device is trying to boot up), your battery may have failed. Your device will need to be replaced! The Goally Warranty covers your battery for six months from the date of purchase. If it needs to be replaced, reach out to support@getgoally.com, we'll hook you up ;)
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